Delete your account

This page explains how to delete your Wallett account and the personal data linked to it. The Wallett app is provided by Avenor Sdn Bhd.

Option 1: Delete your account in the app

Open the Wallett app and sign in.
Go to [IN-APP PATH, e.g. Profile › Settings › Delete account].
Follow the prompts to confirm.

Option 2: Ask us to delete it

If you no longer have the app or can’t sign in, email vaulta88888@gmail.com with the subject “Account deletion request” and include:

your full name as shown on your MyKad; and
your registered mobile number.

You can also call us on 016-702 4183. We will check that the request really comes from you before deleting anything, and confirm within 30 days.

Email a deletion request

Before you delete

Deleting your Wallett account does not cancel, settle or redeem your pawn tickets. Your pawn contracts are with your licensed pawnbroker and stay in force, and you can still renew or redeem at your branch.
Finish any pending payments and keep copies of any receipts you need before you delete your account.

What we delete

Your Wallett profile and sign-in details (name, mobile number, email address)
Device information, push-notification tokens and app settings
Analytics and usage data linked to your account
Support messages, once any open request has been resolved

What we keep, and for how long

Some records must be kept by law, even after your account is deleted:

Payment and transaction records (FPX references, amounts, receipts) — kept for [RETENTION PERIOD, e.g. 7 years] to meet accounting, tax and anti-money laundering obligations.
Identity verification records linked to pawn transactions — kept for [RETENTION PERIOD, e.g. 7 years], as required by pawnbroking and anti-money laundering laws.

These records are stored securely, used only for those legal purposes, and deleted at the end of the retention period.

Your partner pawnbroker keeps its own records of your pawn tickets under the Pawnbrokers Act 1972. Deleting your Wallett account does not affect those records — please contact your branch about them.