Support
Need help with your Wallett account, a pawn ticket or a payment? Get in touch — we're happy to help.
Contact us
Office
10-1, Jalan PJU 5/17, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, SelangorFor pawning, renewals and redemptions at the counter, please visit your partner branch.
When you contact us, please include
- Your full name and registered mobile number
- Your pawn ticket number, if your question is about a ticket
- For payment issues: the payment date, amount and FPX transaction reference
Wallett staff will never ask for your OTP, online banking password or PIN. Never share them with anyone.
Common topics
Registering and verifying your account
Sign up in the app with your mobile number, then verify your identity with your MyKad at any Wallett partner branch.
Read the FAQFPX payments and receipts
Receipts appear on your ticket once a payment is confirmed. If money left your bank account but the payment isn't showing on your ticket, email us with the details above.
Renewals and due dates
Your pawn terms, interest rate and due dates are set by your licensed pawnbroker and shown on your pawn ticket. If you can't renew in the app before the due date, contact your branch as soon as possible.
Deleting your account
You can delete your Wallett account in the app, or ask us to do it for you.
How to delete your accountYour personal data
Find out what data we collect, why we collect it and how to exercise your rights under the PDPA.
Read our Privacy Policy